Transports are necessary but not risk-free. In the course of transport, goods and goods can be quickly damaged by causes beyond the control of the recipient.
Transport damage is still divided into open and covert damage.
An open damage occurs if there is an externally visible damage to the goods or their packaging. Concealed damage occurs if the packaging does not show any damage, but its contents turn out to be defective. The distinction between the two types of damage is important for the liability of the carrier.
Open transport damage must be reported to the carrier without delay. The acceptance of the goods must be refused. The damage must also be recorded in writing on freight documents and confirmed by the freight forwarder. It is advisable to document the damage photographically.
Concealed damage usually only comes to light when the goods are unpacked. For this reason, all goods received should be unpacked in the presence of the freight messenger or guide, even if the packaging is intact. If damage is visible, care must be taken to display, confirm and document these as well as in the case of open transport damage. In any case, a concealed damaged goods must not be unpacked further if the damage comes to light.
As a rule, transport damage occurs during the handling of the goods (e.g. loading, handover, etc.). In this situation, a damage report should be drawn up which includes the situation and circumstances of the injury. All parties involved (carriers, recipients, consignors, etc.) must be informed.
In order for the carrier's liability to begin, damages must be complained of by the recipient within the statutory time limits. For open transport damage, this must be done immediately at the receipt of goods. In the case of concealed transport damage, the claim must be made on the same day of delivery.